Tools and breaks
| Tool | Effect | How |
|---|---|---|
| Deposit and bet limits | cap the amount deposited or staked in a period | account tools |
| Activity tracking | shows deposits and play over time | account tools |
| Cooling-off | blocks the account for at least 24 hours | request to support |
| Self-exclusion | closes the account for one or six months, no deposits, bets or promotions | request to support |
| Reactivation | after a self-exclusion, only through support | request to support |
Scroll horizontally to see the full table
Using a limit well
The deposit limit stops money before it reaches the balance and is the most direct control on spend. The bet limit caps the stake per round and catches the same problem from the other side. Both are set on the day the account is opened, because a limit chosen in a calm moment holds better than one chosen during a session.
Signs worth noticing
- A further deposit on the same day to recover a loss.
- Sessions longer than planned, with other commitments moved aside.
- Stakes raised after losses rather than after wins.
- Money for bills or savings used for a deposit.
- Play hidden from family or friends, or losses understated.
- Gambling used to change a mood rather than for entertainment.
Habits that keep play affordable
- Winnings are withdrawn once the wagering is clear, because a balance left in the account tends to be staked again.
- A session is timed with the device clock, because the lobby does not show elapsed time.
- Play is avoided after alcohol or under stress.
- A cooling-off period follows a large loss, because the urge to recover it fades with time.
Help outside the casino
The responsible gaming section links to GamCare, BeGambleAware, Gambling Therapy, the Responsible Gambling Council and Gamblers Anonymous, which offer confidential advice free of charge to players and their families. A break requested from support is confirmed in writing, and the confirmation is kept so that the dates are documented.
Breaks and reactivation
A cooling-off period of at least 24 hours is requested from support and blocks deposits and bets while it runs. A self-exclusion of one or six months closes the account so that no deposits, bets or promotional messages reach the player. Reactivation afterwards is requested from support and never happens automatically. The chosen period is named in the request, and the written confirmation is kept.
Frequently asked questions
How long is a cooling-off at ShelbyWin?
At least 24 hours, with no deposits or bets during the break.
Can a self-exclusion end early?
No. It runs for one or six months, and reactivation afterwards is requested from support.
Are there deposit limits?
Yes, the account tools allow deposit and bet limits and track activity.