Methods and directions
| Method | Deposit | Withdrawal | Time after the pending period |
|---|---|---|---|
| Visa, Mastercard | from €15 | from €15 | 1–5 days |
| Bank wire | from €15 | from €15 | 3–10 banking days |
| CASHlib | from €15 | deposit only | — |
| Apple Pay, Google Pay | from €15 | deposit only | — |
| Bitcoin, Ethereum, Tether, Litecoin, Dogecoin | coin minimum | from €15 | 0–72 hours |
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No fee is charged by the casino or by the payment operators, and the player's bank may add its own. Deposits from third parties are not accepted, and the method used for a payout has to be registered in the name of the player.
Cards and bank wire
A card deposit is confirmed through the bank's authentication step, and the same card receives the payout once verification is complete. A bank wire is credited after clearing. A payout by wire takes three to ten banking days after the pending period, which makes it the slowest route out. Large sums are routed through the bank because a card limit may otherwise be reached.
Vouchers and wallet buttons
CASHlib, Apple Pay and Google Pay fund the account but do not receive payouts. A balance built with these methods is paid out by bank wire, by a card in the player's name or by a coin wallet. A voucher keeps gambling spend apart from the main bank account, which keeps the monthly total visible.
Coins
Bitcoin, Ethereum, Tether, Litecoin and Dogecoin are accepted in both directions, and a coin payout arrives within 72 hours after the pending period. The network chosen in the external wallet has to match the one shown by the cashier, because funds sent on another network are not recoverable.
Amount rules
| Rule | Effect |
|---|---|
| Weekly ceiling | €5,000 |
| Lifetime deposits below €200 | the payout is capped at ten times the last deposit; the excess is forfeited |
| Payout at five times lifetime deposits or more | paid in €5,000 instalments, the rest held until the next instalment |
| First payout | requires a confirmed deposit that has been wagered at least once |
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Step by step
- The withdrawal tab of the cashier is opened.
- A method that supports payouts is chosen and the amount is entered within the weekly ceiling.
- The request enters the pending state of up to 48 hours.
- Documents are reviewed if verification has not been completed.
- The payout is released on a working day, and the bank, issuer or blockchain adds its own time.
Documents for verification
| Document | Requirement |
|---|---|
| Identity | passport, ID card or driving licence with name, date of birth, expiry date and photo |
| Payment | a document showing the debited amount, the account holder and the date |
| Address | full name and address, issued within the last 90 days |
| Large payouts | notarised copies of two documents, such as a bank statement and a passport |
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Verification takes up to 72 hours, and the pending period of a payout starts only after the documents have been approved. The casino may also call the phone number on the account before a substantial payout is released.
Frequently asked questions
What is the minimum deposit at ShelbyWin?
€15 by every method, and £20 when a bonus code is entered.
How long does a payout take?
Up to 48 hours pending on working days, then 1 to 5 days for cards, 3 to 10 banking days for bank wire and up to 72 hours for coins.
Is there a weekly limit?
Yes, €5,000 per week. Payouts that reach five times lifetime deposits are paid in €5,000 instalments.
Can Google Pay receive a payout?
No. Google Pay, Apple Pay and CASHlib are deposit-only, and the payout goes by bank wire, card or coin.
Why was a payout capped?
A balance withdrawn before lifetime deposits reach €200 is limited to ten times the last deposit, and the excess is forfeited.