Sign-up steps
- Complete our form with your e-mail address and the details it lists.
- Choose a username and a confidential password.
- Note the account number we give you.
- Make your first deposit from a method in your own name, with a bonus code if you want our package.
Signing in
Your username or e-mail address and your password open the session, and one login covers our casino, our live tables and our sportsbook. We built the site for your browser on desktop and mobile, so there is nothing to install.
- Click the login button.
- Enter your username and password.
- Your lobby opens with your balance in the account menu.
- Use the logout button on a shared device.
Our document check
| Document | What it must show | When |
|---|---|---|
| Identity | full name, date of birth, expiry date, photo | before your first payout |
| Payment | debited amount, account holder, date | before your first payout |
| Address | full name and address, issued within 90 days | before your first payout |
| Large payouts | notarised copies of two documents | on request |
Scroll horizontally to see the full table
We check within 72 hours, so send your documents in your first week rather than on the day of a withdrawal. Before a substantial payout we may call the phone number on your account.
One account only
We allow one account per person, address, IP address, device and payment method. A duplicate loses its bonuses, deposits and winnings, and we may reclaim forfeited funds. If you open a second account by mistake, tell us straight away.
Keeping your account safe
Pick a strong password you use nowhere else, keep your e-mail address current because every confirmation goes there, and never share your login details. Our team will never ask you for your password, and on a shared device you end the session with the logout button.
If you cannot get in
- If you have forgotten your password, use the reset link on the login form and we e-mail your registered address.
- If our confirmation e-mail is missing, check your spam folder and then talk to us on live chat.
- If you are locked out after failed attempts, wait a short while and try again.
- If we refused a document, read the reason and send a readable photo again.
- If a self-exclusion closed your account, ask us to reactivate it when the period ends, because we never do it automatically.
Frequently asked questions
What do I need to register at ShelbyWin?
A valid e-mail address, the details on our form, a username and a password. We give you an account number.
Can I play before I verify?
Yes. We ask for your documents before your first withdrawal.
What is my ShelbyWin login?
Your username or e-mail address with the password you chose. One login covers casino and sportsbook.
Can I open a second account?
No. We allow one account per person, address, IP address, device and payment method.
How do I reset my password?
Use the reset link on the login form and we e-mail your registered address.